United Kingdom

Privacy Policy

This notice explains how Hemlockcovemanor, 160 Broad St, Birmingham B15 1DT, UK, handles personal information in 2026. We process data under the UK GDPR and the Data Protection Act 2018.

Who we are

Hemlockcovemanor is the data controller for this website and for hotel, dining and casino-lounge enquiries. You may write to the desk at hemlockcovemanor@hotmail.com or call +441213695555. Telephone and email are also printed as ordinary text in our footer.

Data we collect

We may collect your full name, email address, telephone number, message content, stay dates, party size, accessibility notes, identification details required by law for adult gaming access, and technical data such as browser type and pages viewed.

Data processing

We use personal information to answer enquiries, prepare stays, provide dining and lounge access where eligible, meet legal duties (including age checks), improve the website, and keep the house secure. We do not sell guest lists.

Contact forms

The enquiry form on this website collects name, email, telephone and message. Submission is treated as a request to be contacted about hospitality services. Messages are read by the manor desk and stored only as long as needed to complete the request and keep a reasonable business record.

Hotel enquiries

If you ask about rooms, suites, dining or occasions, we process the details you give so that we can propose availability, house rules and any access notes for the casino lounge. Booking, if later confirmed, may require further guest information at check-in.

Guest information

During a stay we may hold registration data, payment references processed by our payment partners, preferences you share, and incident notes where needed for safety. Casino-lounge visits may require proof of age. We do not use guest data to claim that gambling is profitable or risk-free.

Your rights

You may request access to your data, correction, erasure, restriction, objection, or portability where the law allows. You may withdraw consent where processing is based on consent. You may complain to the Information Commissioner’s Office (ICO) in the United Kingdom.

Data protection

We apply organisational and technical measures appropriate to a hospitality house: limited staff access, secure devices, and careful handling of identification documents. No method of transmission is perfectly secure; we work to reduce risk.

Data storage

Records are stored in the United Kingdom or in services that offer UK/EEA-appropriate safeguards. Enquiry records are typically kept for up to twenty-four months, unless a longer period is required for legal, accounting or safety reasons. Stay records follow statutory retention for hotels.

Third-party services

We may use hosting, email, analytics and security providers. They process data only on our instructions where they act as processors. Independent bodies (for example age-verification or law-enforcement requests) may receive data where the law requires it. Social links to Instagram, Facebook, WhatsApp and Viber lead to those companies’ own services and policies.

This policy may be updated. The canonical page is always https://hemlockcovemanor.com/information-rights/.