House rules

Terms of Use

These conditions govern use of hemlockcovemanor.com and describe general hospitality rules for Hemlockcovemanor, 160 Broad St, Birmingham B15 1DT, UK. English law applies. The courts of England and Wales have jurisdiction.

Website usage

The site is an informational hospitality publication. Content may change. You must not misuse the site, attempt unauthorised access, or rely on it as a live booking engine. Enquiries sent through the form are requests, not confirmed contracts until the desk writes to accept them.

Hotel information

Descriptions of rooms, dining and the lounge are offered in good faith. Photographs illustrate atmosphere. Exact room allocation is confirmed at the time of stay. Hemlockcovemanor is a casino hotel: the house includes accommodation and a gaming lounge for eligible adults.

Booking-related information

A stay is formed when we confirm dates, rate and conditions in writing. Cancellation, arrival time and identification requirements will be stated in that confirmation. Rates and availability on this website are indicative until confirmed.

Casino access information

The casino lounge is a physical hospitality room. This website does not provide online gambling, deposits, withdrawals, or game simulations. Access may be refused where identification is incomplete, house standards are not met, or responsible-gaming concerns arise.

Age restrictions

Casino-lounge entry is limited to persons aged 18 years or over. Valid photographic identification may be requested. Anyone unable to prove age will not be admitted to gaming areas. Hotel rooms may accommodate families in accordance with the confirmed booking; children are not permitted in the gaming lounge.

Responsible gaming

Gaming is recreational. We do not guarantee winnings, suggest that play is a source of income, or present gambling as risk-free. Guests should set limits, avoid chasing losses, and stop if play is no longer entertainment. Staff may intervene. Independent UK advice is available through services such as BeGambleAware.

Customer responsibilities

Guests must provide accurate enquiry details, treat staff and other visitors with courtesy, take care of house property, and follow fire, safety and lounge rules. Unlawful conduct will be reported. You are responsible for your own valuables unless a paid safe arrangement is confirmed.

Intellectual property

Text, layout, brand wording and original site design belong to Hemlockcovemanor or its licensors. You may not copy the site for commercial use without written permission. Photographs remain subject to their respective rights.

Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud. Otherwise, Hemlockcovemanor is not liable for indirect or consequential loss, or for delays caused by events beyond reasonable control. Website information is provided without warranty of uninterrupted availability.

General conditions

If a clause is unenforceable, the remainder continues. These terms should be read with our Privacy Policy and Cookie Policy. For questions, contact the manor desk. Canonical address: https://hemlockcovemanor.com/stay-conditions/.